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About Us

 V4 Financial Services is a service provider, specialized in offering high quality Account Receivables Management Solutions and Business Process outsourcing (BPO) services for various industry verticals which includes Banking, NBFC, ARCs, and Telecommunications, Since December 2017. 


Our core business is providing end-to-end Account Receivables Management Solutions following the Debt Collection Industry best practices. We offer you total solutions right from early stage collections to legal services covering every stage of the recovery cycle.


We endeavor to be a trusted business partner and not just an outsourcing company – by keeping our focus on consistently deliver optimum recovery rates in a highly ethical and compliant manner.


The last thing most financial organizations want to think about is Revenue Recovery solutions. But it should be one of the first. Because with the right tools, technology, training and talent, it’s possible to recover more revenue than ever before -- quickly, easily and at a reasonable net cost. Our discrete, advanced solutions can often be implemented without disrupting current vendor relationships or in-place technology. Our proven, innovative approaches are guaranteed to recover more revenue faster. And our commitment to you maintains a positive relation with you is paramount.

OUR OBJECTIVE

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 To become the most reliable and trusted Account Receivables Management and BPO service provider to our clients and meet their requirements to their utmost satisfaction. Our Goal is to provide your organization with a cost effect Accounts Receivables Management Services. We strive to improve your cash flow and thereby shrinking your bad debts, write-off and minimizing you from throwing away the good money after bad. Our core ability is into global collection services. We are looking for an opportunity to focus cultivated, self-motivated directions into a career with a purpose, thereby benefiting both the organization and self.

OUR VISION

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  To become the most reliable and trusted Account Receivables Management and BPO service provider to our clients and meet their requirements to their utmost satisfaction. Our Goal is to provide your organization with a cost effect Accounts Receivables Management Services. We strive to improve your cash flow and 

thereby shrinking your bad debts, write-off and minimizing you from throwing away the good money after bad. Our core ability is into global collection services. We are looking for an opportunity to focus cultivated, self-motivated directions into a career with a purpose, thereby benefiting both the organization and self.

OUR MISSION

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To partner with our clients and provide continuously improved Account Receivables Management Solutions and BPO services driven by compliance, technology and innovation, maintaining the highest ethical and professional standards. 

We intend to achieve this through:

  1. Fostering positive relationships with our clients
  2. Treating their customers in a fair and ethical manner
  3. Creating a workplace where our employees are proud and excited to be part of us
  4. We intend to achieve this through satisfied customers, motivated employees and cost effective services.

OUR VALUES

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The principals of commitment, respect, accountability and transparency are ideally part of our company culture that is rooted among the belief systems which are.

  1. Integrity, honesty and ethics in everything we do
  2. Treat clients, customers and colleagues fairly and with dignity and respect
  3. Support employee excellence and growth
  4. Quality and Compliance in our thoughts and actions
  5. Innovation using emerging technology and diverse ideas
  6. Provide cost effective services


Success through motivated employees and satisfied customers…

COMPLIANCE AND TRAINING

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We establish and maintain a company culture that embraces compliance and builds compliance management into our everyday workflow. Our operation has been Training and compliance driven.


From a recoveries standpoint the most critical element of our business partner’s overall service requirement is commitment of brand protection – from both a compliance and customer service perspective. We achieve this by creating strong policies and procedures, providing continuous training to our staff members on compliance topics and also by implementing effective system controls wherever possible to reduce human errors. Our policies, processes and quality system are designed to provide a comprehensive service to clients, mitigating all elements of financial and operational risk whilst improving revenue and performance outcomes.


We assure full compliance with all applicable legislation, industry codes of conduct and best practices including the minimum standards of banking practices set by BCSBI. We also confirm to our internal compliance requirements as described in our company manual and supporting documentation.


We believe in mutual brand and reputation protection through a strong culture of compliance…

CLIENT SATISFACTION

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Maintaining an exceptional relationship with each of our business partners is integral to the ongoing success of our business. We understand the client needs, set clear targets and measure our achievement against these expectations. We regularly take client feedback and act upon it to ensure client satisfaction.


Our Clients will benefit from a dedicated and highly experienced, multi skilled team that will deliver a first class customer service experience and be fully committed to exceeding the SLA requirements. Partnering with us means you enjoy consistently improved results, quality, compliance, reporting and analytics whilst benefiting from a lower cost base.

DEBT COLLECTION

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  We have the skills, diplomacy and collection experience necessary to get the job done without straining customer relationships. We leverage our domain knowledge, dynamic operational model, process excellence and staff expertise to meet the complex debt collection needs of organizations in the Banking, NBFC, ARCs, and Telecommunications.


We guarantee greater efficiency and optimum recovery rates through implementation of clear collection strategies and Debt Collection Industry best practices for your organization. We are able to handle all accounts, no matter what size they are, or the stage of delinquency they are in – for a period of a few months and up to a year or more.

OUR APPROACH

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  The primary step of our collection service is focused on a positive and proactive customer service approach. The treatment plans that we adapted to meet the precise demands of every single client.

We offer a personalized service where our dedicated Account Manager will work closely with you keeping you updated on every aspect of the collection process. 


Our collection strategy involves a more intense but compliant approach that incorporates telephone collection attempts, letter demand, Email and SMS communication, Field visit, skip tracing, asset searches and in some cases, legal action.


Our Clients are an Important Part of Our Decision Making Process.

OUR SERVICES

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Our services start with understanding and documenting client requirements and SLA’s, evaluating goals, establishing key performance & quality metrics, developing customized training program, tracking and measuring performance, reporting progress periodically and taking continuous improvement measures, resulting in excellent service and customer satisfaction levels.


Our core business is providing end-to-end receivables management solutions which include – >

  1. First Party Collections
  2. Third Party Collections
  3. Commercial Collections (B2B )
  4. Purchased debt Collections
  5. Field collections (Feet on the street model)
  6. Hardship & insolvency management (Sensitive debt collections)
  7. Skip Tracing services
  8. Litigation management
  9. Management Information System
  10. Call Quality management

V4 FINANCIAL SERVICES OFFER’S

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  •   Debt collection, complete technology and client relationship support
  • Compliance training and updates
  • High data security and confidentiality
  • Complete Infrastructure support
  • Increased cost savings
  • Training and quality system to deliver high performance in the shortest learning curve
  • Experience workforce with superior negotiation skills
  • Quality Assurance monitoring
  • Project & performance management as per SLA’s
  • Work practices that comply with ISO standards 

OUR TEAM

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  We provide a system that supports employee excellence so that their work is performed to the highest professional standard. All employees are supported with appropriate resources, communication systems, and training in their responsibilities and industry requirements.


We absorb a workforce which has the required experience and skills to accomplish the tasks in line with the client requirements. We engage our workforce in continuous training in various fields such as, compliance, debt collection techniques, technology, communication skills, client service and all areas relevant to their professional and personal growth. Our staff is highly paid in comparison to the local expectations, and is provided with a modern working environment. We understand that motivated and satisfied employees bring out the best results.


From Top to Bottom, We Work together as a TEAM…

KEY MANAGEMENT PERSONNEL

  Mr. Subash Appu

I have pleasure to introduce myself as a promising youngster keenly interested to become a Business Associate, despite, having sound knowledge in this field of collection for the past 14 plus years in handling Field, Tele-calling, Repo and Legal vendors across Tamil Nadu & Pondicherry. I have a proven track record of successfully managing high profile client relationships and driving top tier performance through the design and implementation. 


Having worked as a Manager in the Debt Collection Industry over 14 plus years of working experience in handling various Debt Portfolio’s of major Banks and NBFCs. I am possessing excellent knowledge in the field of Debt Collection and Legal Recoveries.


Core Competencies Skills

• Collections Management • Influencing & Negotiation • Decision Making • Team Leadership 

• Presentations/Communications • Data/Records Administration • Revenue Growth

• Fraud Detection/Loss Prevention • Order Review & Approval • Debt & Liability Reduction 

• Resource/Budget Administration • Resource Management • Staff Supervision & Training

• Performance Monitoring/Tracking • Regulatory Compliance • Issue Resolution/De-escalation

• Call Center Operations • Process Improvement/Optimization • Customer Service.


Products Handled End To End

Unsecured Products:Credit Cards, Personal Loan, Business Loan, Professional Loans, Educational Loan, Loss on Sale of repossession and Self Help Group Loans.


Secured Products:Home Loan, Mortgage (LAP), Auto Loan, Commercial Vehicle, Construction Equipment Loan, Stock Loan, Gold Loan, Agriculture Loan, MSME Loan, SME Loan and Over Draft Loan.

OUR STRENGTH

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  V4 Financial Services, has the skills, diplomacy and collection experience necessary to get the job done without straining customer relationships. We leverage our domain knowledge, dynamic operational model, process excellence and staff expertise to meet the complex debt collection needs of organizations in Banking Finance & Telecommunications sectors. 


As a company we ensure that we would provide a blend of services from established strategic direction to our clients to the operational level implementing, recommended to meet the organization goal. Our commitment to our client is assure that we clearly understand their requirement and expectation.


Our knowledge, experience and deep -- rooted regard and faith in quality, lend us the confidence that we can contribute to your effort in achieving the ostensible organization goal through Value added, Cost effective services. 

ASSURANCES

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  We are in the field of challenge able task of Account Receivables Management, and we us a TEAM will strive to improve your cash flow thereby shrinking your bad debts, write-off and minimizing you from throwing away the good money after bad. We assure the maximum solution for your need of the hour and we are looking for an opportunity to focus cultivated, self-motivated directions into a career with a purpose, thereby benefiting both the organization and self.

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We look forward to be part of your Success…

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Working Hours IST

Monday - Saturday : 9am - 7pm 

(2 Shifts)